Facilities

May 14, 2013

Room Rates

Deposit collected upon admission:

Admission and Discharge

Patients will usually be admitted by the specialists they have seen or through the Hospital’s Accident and Emergency Department. During office hours, patients will be assisted by our nurses at the outpatient clinics or the Customer Service Assistant at the Customer Service Area, with the filling of the necessary forms and other queries.

1. During Admission
The Management strongly advises you to ask your doctor for his or her professional charges and approximate total hospitalization cost.

2. Deposits
The person responsible for payment of hospital bills must pay a deposit by cash or by credit/charge card accepted by the Management. For corporate clients, a guarantee letter that is acceptable by the Hospital Management may be given in place of a deposit. The person responsible for payment must ensure that the required deposit or guarantee letter is given to us within 24 hours after admission. During your stay in the Hospital, you will receive regular statements of accounts and if it is deemed necessary, further deposits may be called for. For surgical cases, deposit required may differ from the regular deposit amount of the Hospital. Our staff will be pleased to advise on this.

3. Hospitalization Charges
The hospital will charge patients for the bed, facilities provided, services rendered, medicine taken, examinations done, materials used and other miscellaneous items. The doctors will charge separately for consultation, operation, anaesthesia, procedures, medical treatment, periodical visits and other aspects of professional management and care. Patients will be charged accordingly based on the full room rates, irrespective of the time of admission of length of stay for the first day. Patients are expected to vacate their rooms by 12.00 noon on the day of discharge; or an extra half-day’s rate may be charged. After 6.00 pm, a full day’s rate will be applied.

4. Discharge
You are required to settle your bill or to produce an acceptable company Guarantee Letter. You will be requested to pay your bills at the Cashier’s Counter when the bills are ready. Please ensure that you have obtained a discharge slip from the Ward Sister/Ward Receptionist for presentation to the cashier when paying your bills. Kindly be informed that our discharge time is from11.30am and it will take approximately an hour to process the bill. The process of finalizing the bill for patient discharge under health card will take approximately 1 to 2 hours.

5. Valuables
Patients are advised not to leave money, jewellery, handphones or other valuable items unattended during their stay in the hospital. The hospital will not be liable for any loss or damages of such items.

6. Visiting Hours
General visiting hours: 12.00 noon – 2.00p.m. & 5.00 p.m. – 8.00p.m.

* ICU – As condition permits, no visitors except close relatives are allowed