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| You will be able to seek advice on wellness from your doctor of choice. No diagnosis will be carried out. Your doctor will then recommend you if there is a need to visit him / her at the clinic for physical check or for you to visit the hospital for further health screening. |
Note: It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations. |
| No, there will be no charges for eHealthChat. It’s a FREE 10-minute conversation on video or voice call with your preferred doctor to advice on general wellness. |
| Yes, a simple registration using your mobile number is required when you sign up on eHealth account. You will also need to fill-up your patient details prior to making an appointment. |
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| Yes, you may download EncoreMed mobile app from Apple Store or Google Play Store or you can access the webpage from any devices seamlessly. |
| For any physical examination advice from your doctor of choice must be followed and any medical scanning must be done at the hospital. |
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No, medications will not be prescribed. eHealthChat is only available for a 10-minutes conversation with your preferred doctor to get advice on general wellness. Patients will need to see the doctor physically for full medical check such as history taking, investigations and diagnosis prior to treatment and medications prescription. |
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| Yes, you can but this must be done within 24 hours. |
| You can book appointments 1 month in advance. |
| Your appointment would roughly take an estimate of 10 minutes. |
| No, this cannot be done. Link to the video call is only accessible via one patient per device at any one time. |
| Patients are required to contact the Hospital’s General Line for appointments. |
| Pantai Hospital’s eHealthChat is available via video or voice call for all patients, local and abroad including Malaysians, Expats Travelers and Medical Tourists, who would like to seek advice about to their general wellness with their preferred doctor. |
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| Yes, conversations will be kept confidential under patient-doctor confidentiality |
| We will ensure all confidential information provided by our patients patients are kept confidential under patient-doctor confidentiality. |
| You can email to [email protected] for any assistance. |
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| No, at the moment, but the mobile app is launching soon. |
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| For any physical examination advice from your doctor of choice must be followed and any medical scanning must be done at the hospital. |
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| Yes, you can but this must be done at least 24 hours. |
| Your appointment would roughly take an estimate of 15 - 30 minutes depending on the severity of your situation. |
| An SMS will be sent to you once payment is approved. Clinic Assistant will contact and remind you 10 minutes prior to appointment time on your appointment date. |
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Emergency health issues are NOT suitable for Pantai Hospital’s eHealthConsult. Please seek immediate medical assistance at the nearest healthcare partner. The following conditions are also NOT suitable for Pantai Hospital’s eHealthConsult:
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| Diagnoses are made by trained doctors through a series of questions. If a doctor feels he/she needs more information to provide a diagnosis, he/she will recommend a physical consultation. There are limitations to a diagnosis without a physical observation being made. Pantai Hospital’s eHealthConsult aims to supplement the patient-doctor relationship through teleconsultations. |
| Yes, you absolutely can. Just ensure that the doctor is available during your preferred day and time slot. |
Yes, you can. |
| No, this cannot be done. Link to the video call is only accessible via one patient per device at any one time. |
| Generally, it will take about 15 to 30 minutes including consultation. |
| Patients are required to contact the Hospital’s General Line at +604-6433 888 or WhatsApp our Careline +017-578 2899 (Monday-Friday 8:30am-5pm; Saturday 8:30am-1pm (Excluding Sundays and Public Holidays) for appointments. |
| Yes. once the receipt and necessary medications are ready, an SMS will be sent to the patient. |
| If an MC is requested, we will email it to you. |
| All the medication prescribed will be recorded in the My Medication based on respective member login. The chat history is also available if you want to recall past conversations. |
| Yes, the medical reports will be kept confidential under patient-doctor confidentiality |
| We will ensure all confidential information provided by our patients patients are kept confidential under patient-doctor confidentiality. |
| Please contact Careline +6017-5782899 |
| You can rejoin the call again on the video room. |
| We accept Online Bank Transfer, Touch n Go e-wallet, Boost e-wallet debit and credit cards at the moment. |
| Yes, it is completely safe to use your debit/credit card here as all payment done will be tracked and authorized by our system. |
| Payment receipt can be sent via email. |
| Receipts will be issued. However, do check with your Insurance provider on claim purposes. |
| Yes, if the video consultation has yet to start. |
| The itemized billing including prescription can be viewed and download under ‘My Medication’ button. |
| Patient can view and print screen for the prescription list. |
| Patient can opt for drive thru (pick up) or via courier. |
| The medicine is packed by our experienced pharmacy staff and the delivery is tracked by a trusted courier service provider. |
| Our pharmacy staff will call the patient after sending out the medication. Patient can contact our pharmacy at 011-39798458 during office hours if medication package is not complete. |
