Expressway to the only Cardiologist in Batu Pahat

Accident & Emergency Services

Specialist On Call

24/7 imaging & lab services

Accident & Emergency in Pantai Hospital Batu Pahat

Pantai Hospital Batu Pahat’s Accident & Emergency Department is open 24 hours a day and well-equipped to handle any injury or medical emergency, round-the-clock every day. At the A&E, the dedicated team of doctors and nurses are specially trained for emergency situations. They will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our topmost priority, while the rest may need a 30-minute wait, depending on the number of patients at the A&E.

In addition to having a team of emergency specialists assessing and managing your case, a multidisciplinary team of specialists and surgeons are also on call to attend to complex medical conditions.

At Pantai Batu Pahat, we pride ourselves in the emergency care, treatment and management of these conditions:

Various kind of trauma including motor vehicle accident, industrial accident , domestic accidents and others
Cardiac emergencies such as myocardial infarct, arrhythmias and others
Neurological diseases such as CVA
Obstetrician and gynae emergencies
Medical emergencies such as dengue fever
Paediatric emergencies
Respiratory emergencies
ENT emergencies
Ophthalmology emergencies
Urology emergency
Diabetic ketoacidosis (or DKA, a life-threatening problem that affects people with diabetes)
Hypertensive emergency (severe increase in blood pressure)
Thyrotoxicosis (excessive release of thyroid hormones, causing adrenergic hyperactivity)
Any other emergencies

The diagnostic process at the Emergency may involve various departments (modalities) such as the clinical laboratory services and imaging services. Once the patient has received the urgent medical intervention, he or she is transferred to a ward for further observation and treatment.

Ambulance service, diagnostic imaging (CT scan, X-ray), blood test, cath lab, operation theater etc.

Our A&E Department provides 24-hour private ambulance services and medical transportation. We cover areas around Batu Pahat, Rengit, Yong Peng, Muar, Segamat, Labis, Senggarang and Ayer Hitam.

Our ambulance is Type A category ambulance . We respond to medical emergencies by rapidly transport nurses and doctors and other first responders to the scene, carry equipment for administering emergency care and transport patients to hospital.

Triage & Waiting Time

The triage system is used to sort patients into categories so those with urgent medical needs get help first. The assessment is based on how sick a patient is upon arrival at the emergency.

An overview of three category triage acuity systems;

Red Zone: Emergency

Acuity

Immediately life or limb threatening

Recommended reassesment

Continuous

Example

Cardiopulmonary arrest,serve respiratory distress, major burns, major trauma, massive uncontrolled bledding Coma, status epil...

Yellow Zone: Urgent

Acuity

Requires prompt care, but will not cause loss of life or limb if left untreated for several hours.

Recommended reassesment

Every 30 minutes

Example

Abominal pain, non cardiac cp, multiple fractures, lacerations, renal calculi

Green Zone: Non Urgent

Acuity

And treatment but time is not a critical factor

Recommended reassesment

Every 1-2 hrs

Example

Rash, chronic headche, sprains, cold sysmptoms

Dedicated Team At The A&E

Dr Mohd Irfan Bin Adbul Rahman

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr. Wendy Ter Zi Wei

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay, Chinese

Dr Ahmad Fadhli Zaki Bin Shuparni@Arif

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr. Jacky Tein Fuwen

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay, Chinese

Dr. Caroline Vegabalan

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr. Kwan Kensen

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay, Chinese

The medical specialists are on call for 24 hours.

If you have a preferred specialist at our hospital, you can inform the admissions counter that you wish to follow up with him or her.

We accept various modes of payment including cash and major credit cards at our hospitals. For the convenience of international patients, we also accept major foreign currencies.

If you’re paying via insurance, whether it’s a personal accident plan, comprehensive hospitalisation plan or travel insurance that covers your expenses at the A&E, here are the documents needed:

	A photocopy of your NRIC/passport
	Original hospital receipts and invoices
	Itemised hospital bills/detailed bills
	Any diagnostic reports (blood test, coronary angiogram, X-ray, etc.)
	For overseas treatment: passport copies, boarding pass, flight ticket details, original itemised bill (and English translation, if necessary)

If you are admitted at our hospital after a visit to the A&E, please check at the admissions counter if your insurance coverage is eligible for direct billing or the cashless service.

Frequently Asked Questions (FAQs)

1	When should I go to the Accident & Emergency department?

Our A&E department opereates 24/7, therefore you can come anytime if you are feeling unwell

2	What types of emergencies are handled by the Accident & Emergency department?

Our A&E department handles all kind of emergencies from respiratory, cardiovascular, abdominal, pediatrics, obstetrics & gynecology and so on.

1	When is the best time to visit the Accident & Emergency department?

Anytime

2	What can I expect when arriving at the Accident & Emergency department?

You are be attended by triaging nurse immediately. Nurse will then guide you for the procedure.

3	Who will I see in the Accident & Emergency department?

Our A&E nurses and resident medical officer is always available in the A&E department, ready to provide services.

4	How long do I need to wait to see a doctor?

You will be attended immediately by resident medical officer unless there are emergency cases which required immediate attention.

5	Can I bring my child to be treated at the Accident & Emergency department?

Yes. Our resident medical officer is well trained in managing pediatrics patients.

6	When does doctor decide to admit a patient?

Immediately after consultation or after reviewing necessary investigation.

7	What are the admission process?

A&E nurse will guide you the admission process.

8	Why do you keep a patient under observation instead of admitting them?

When the general condition of the patient does not require admission if initial treatment worked.

1	Will I be able to receive medical treatment if my insurance provider does not cover me?

Yes. You will still be treated by the hospital under self-pay.

2	What are the payment procedure at the Accident & Emergency department?

There is billing counter in A&E department where billing staff will be available to guide you for payment.

About Accident & Emergency Conditions

1	When should I go to the Accident & Emergency department?

Our A&E department opereates 24/7, therefore you can come anytime if you are feeling unwell

2	What types of emergencies are handled by the Accident & Emergency department?

Our A&E department handles all kind of emergencies from respiratory, cardiovascular, abdominal, pediatrics, obstetrics & gynecology and so on.

Process & Procedures

1	When is the best time to visit the Accident & Emergency department?

Anytime

2	What can I expect when arriving at the Accident & Emergency department?

You are be attended by triaging nurse immediately. Nurse will then guide you for the procedure.

3	Who will I see in the Accident & Emergency department?

Our A&E nurses and resident medical officer is always available in the A&E department, ready to provide services.

4	How long do I need to wait to see a doctor?

You will be attended immediately by resident medical officer unless there are emergency cases which required immediate attention.

5	Can I bring my child to be treated at the Accident & Emergency department?

Yes. Our resident medical officer is well trained in managing pediatrics patients.

6	When does doctor decide to admit a patient?

Immediately after consultation or after reviewing necessary investigation.

7	What are the admission process?

A&E nurse will guide you the admission process.

8	Why do you keep a patient under observation instead of admitting them?

When the general condition of the patient does not require admission if initial treatment worked.

Billing & Payment

1	Will I be able to receive medical treatment if my insurance provider does not cover me?

Yes. You will still be treated by the hospital under self-pay.

2	What are the payment procedure at the Accident & Emergency department?

There is billing counter in A&E department where billing staff will be available to guide you for payment.