Accident and Emergency Services NEW
Accident & Emergency Services
24-hours Specialists on Call
24 -hours Pharmacy Imaging & Laboratory Services
24-hour Ambulance Services
24-hours Triage System

Accident And Emergency Department

Pantai Hospital Ipoh ’s Accident & Emergency Department is open 24 hours a day and well-equipped to handle any injury or medical emergency, round-the-clock every day. At the A&E, the dedicated team of doctors and nurses are specially trained for emergency situations. They will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our topmost priority, while the rest may need to wait, depending on the number of patients at the A&E.

In addition to having a team of emergency specialists assessing and managing your case, a multidisciplinary team of specialists and surgeons are also on call to attend to complex medical conditions.

Triage & Waiting Time

The triage system is used to sort patients into categories so those with urgent medical needs get help first. The assessment is based on how sick a patient is upon arrival at the emergency.

An overview of three category triage acuity systems; i.e. red being the most severe , yellow and green being stable.

Red Zone: Emergency

  • Cardiac / Respiratory Arrest
  • Semiconscious / unconscious
  • Severe Respiratory Distress
  • Chest Discomfort with Sweating
  • Seizures
  • Palpitations
  • Polytrauma / Head injury
  • Burns > 25%
  • Shock
  • Excessively High Fever
  • Gunshot / Stab wound

Yellow Zone: Urgent

  • Poorly Controlled Hypertension / Diabetes
  • Allergic Reaction
  • Fractures of Long Bones / Dislocations
  • Eye Injuries / Facial Trauma
  • Burns 15% - 25%
  • Acute Abdomen
  • Severe comiting / Diarrhea
  • Bleeding Per Vagina
  • Moderate Respiratory Distress
  • Altered conscious level
  • Hyperventilation and unable to maintain posture
  • Severe Headache
  • Pain Score > 6-10/10
  • Adult Pyrexia > 40°

Green Zone: Non Urgent

    Green 1 - Seen Within 30 Minutes
  • Age 2 years - 65 years
  • Mild Asthma
  • Acute Urinary Retention
  • Closed Fracture of Upper Limbs or Ankle with Major Angulations
  • Dislocations of Small Joins
  • Diarrhea and / Vomiting with Dehydration

  • GREEN 2 - Seen within 60 minutes
  • Foreign Body
  • Minor Allergic Reaction
  • Minor Trauma
  • Diarrhea and / Vomiting with no Dehydration
  • Lumps and Bumps
  • Abdominal Pain
  • Ear ache
  • Nail prick
  • Acute Infective Eye Conditions
  • Fever in children between 2 to 12 years of age

  • GREEN 3 - Seen within 60 minutes
  • Sore throat - no respiratory symptoms
  • Simple skin disease - chronic
  • Simple upper respiratory tract infection in adults
  • Medication exhausted
  • Wound dressing and opening stitches (STO)
  • Routine change of urinary catheter and naso-gastric tube


Frequently Asked Questions (FAQs)
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