Accident & Emergency Services

Specialist On Call

24-hour Ambulance Services

Advanced Diagnostic Service and Operation Theatre

24-hour Cardiac Emergency Services

Accident & Emergency in Pantai Hospital Ampang

Pantai Hospital Ampang’s Emergency Department is open 24 hours a day and well-equipped to handle any injury or medical emergency, round-the-clock every day. At the ED, the dedicated team of doctors and nurses are specially trained for emergency situations. They will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our topmost priority.

In addition to having a team of emergency specialists accessing and managing your case, a multidisciplinary team of specialists and surgeons are also on call to attend to complex medical conditions.

When Should You Go To The Emergency Department To Get Treatment?

At Pantai Hospital Ampang, we pride ourselves in the emergency care, treatment and management of these conditions:

Various kind of trauma including motor vehicle accident, industrial accident , domestic accidents and others
Cardiac emergencies such as myocardial infarct, arrhythmias and others
Obstetrics and Gynecological Emergencies
Medical emergencies such as dengue fever
Paediatric emergencies
Respiratory emergencies
ENT emergencies
Ophthalmology emergencies
Urology emergency
Diabetic ketoacidosis (or DKA, a life-threatening problem that affects people with diabetes)
Thyrotoxicosis (excessive release of thyroid hormones, causing adrenergic hyperactivity)
Any other emergencies

The diagnostic process at the Emergency may involve various departments (modalities) such as the clinical laboratory services and imaging services. Once the patient has received the urgent medical intervention, he or she is transferred to a ward for further observation and treatment.

Our Emergency Department offers facilities to deliver immediate care including 24 Hours ambulance service, 24-hour access to hospital inpatient services, laboratory, radiology (CT Scan, MRI, X-Ray) and surgical services.

Our Emergency Department provides 24-hour private ambulance services and medical transportation.

Triage & Waiting Time

The triage system is used to sort patients into categories so those with urgent medical needs get help first. The assessment is based on how sick a patient is upon arrival at the emergency.

An overview of three category triage acuity systems;

Red Zone (Emergency)

CRITICAL

Seen immediately

Require immediate life-saving intervention

Yellow Zone (Urgent)

HIGH RISK

Seen within 15 minutes

Semi-Critical with confused, disoriented, severe pain, unable to walk but airway secure and hemodynamically stable on trolley

Green Zone (Non Urgent)

NON CRITICAL

Seen within 30 minutes

Non-Critical with airway secure, ambulating, hemodynamically stable

Dedicated Team at A&E

Dr Mohd Faiz
Abd Halim

SPECIALTIES

Resident Medical Officer

SPOKEN LANGUAGE

English, Malay, Russian

Dr Pameila Reena
A/P Arumugam

SPECIALTIES

Resident Medical Officer

SPOKEN LANGUAGE

English, Malay, Tamil

Dr Nurul Rahman Bin Mohamad Zahari

SPECIALTIES

Resident Medical Officer

SPOKEN LANGUAGE

English, Malay, Dusun

Dr Zulkarnain Ahmad Zabidin

SPECIALTIES

Resident Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr Ahmad Naqiuddin Bin Bunyamin

SPECIALTIES

Resident Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr Ong Haw Hyi

SPECIALTIES

Resident Medical Officer

SPOKEN LANGUAGE

English, Mandarin, Malay

Dr Pavithiran A/L Vesudevan

SPECIALTIES

Resident Medical Officer

SPOKEN LANGUAGE

English, Tamil, Malay

The medical specialists are on call for 24 hours.

We accept various modes of payment including cash and major credit cards at our hospitals.

If you’re paying via insurance, whether it’s a personal accident plan, comprehensive hospitalisation plan or travel insurance that covers your expenses at the ED, here are the documents needed:

	A photocopy of your NRIC/passport
	Original hospital receipts and invoices
	Itemised hospital bills/detailed bills
	Any diagnostic reports (blood test, coronary angiogram, X-ray, etc.)
	For overseas treatment: passport copies, boarding pass, flight ticket details, original itemised bill (and English translation, if necessary)

If you are admitted at our hospital after a visit to the ED, please check at the admissions counter if your insurance coverage is eligible for direct billing or the cashless service.

Frequently Asked Questions (FAQs)

1 When should I go to the Emergency department?

2	What types of emergencies are handled by the Emergency department?

We provides immediate medical attention to critical and life-threatening emergencies as well as treatment for urgent medical problems to patients 24 hours a day.

1	When is the best time to visit the Emergency department?

Our Emergency Department operates 24 hours a day, you can walk-in anytime during the day on in the wee hours of the night.

2	What can I expect when arriving at the Emergency department?

You will be required to fill in the e-health declaration form prior to entering the hospital.
Followed by registration.
You will then be attended to by our triage nurse at Triage Room. You will be stratified based on your condition to the dedicated zone which is Green, Yellow or Red.
Depending on the severity of your medical condition, you will be attended by our Emergency Department doctor.

Immediately (Red – Life Threatening),

You will be stabilized on the spot if your condition is critical.

within 15 minutes (Yellow – Semi Critical),
within 30min (Green – Cold Case).

The clock starts after your assessment at Triage Room.

If necessary, examinations such as laboratory test will carried test depending on your condition.

3 Who will I see in the Emergency department?
4 How long do I need to wait to see a doctor?

5	Can I bring my child to be treated at the Accident & Emergency department?

Yes our Emergency Department provides treatment for Children and our Consultant Paediatricians are on call 24 hours.

6 When does doctor decide to admit a patient?
7 What are the admission process?

8	Why do you keep a patient under observation instead of admitting them?

To observe the patient's condition before deciding on admission

1	What are the payment procedure at the Accident & Emergency department?

Cash, Credit Card, Debit Card, Visa, Master Card, American Express

About Accident & Emergency Conditions

1 When should I go to the Emergency department?

2	What types of emergencies are handled by the Emergency department?

We provides immediate medical attention to critical and life-threatening emergencies as well as treatment for urgent medical problems to patients 24 hours a day.

Process & Procedures

1 When is the best time to visit the Emergency department?
2 What can I expect when arriving at the Emergency department?
3 Who will I see in the Emergency department?
4 How long do I need to wait to see a doctor?

5	Can I bring my child to be treated at the Accident & Emergency department?

Yes our Emergency Department provides treatment for Children and our Consultant Paediatricians are on call 24 hours.

6 When does doctor decide to admit a patient?
7 What are the admission process?

8	Why do you keep a patient under observation instead of admitting them?

To observe the patient's condition before deciding on admission

Billing & Payment

1	What are the payment procedure at the Accident & Emergency department?

Cash, Credit Card, Debit Card, Visa, Master Card, American Express